Support
Get Help From the Succinctly Support Team
Need assistance with Succinctly? Our support team is available during standard US business hours to help answer questions, troubleshoot issues, and keep your workflows moving.
How it works
Contact Support in Three Simple Steps
To help us resolve your request faster, include the right context when reaching out.
01
Email Us
Send your message directly to support@austinai.io. You may also copy your engagement manager for better visibility.
02
Describe the Request
Use a clear subject line and include a short description of the issue, question, or workflow you need help with.
03
Add Helpful Details
Attach screenshots, error messages, account details, or any relevant context so our team can investigate quickly.
Availability
Support Across Mainland US Time Zones
Our active support window runs Monday through Friday, from 9:00 AM Eastern to 5:00 PM Pacific, covering all mainland US time zones.
Eastern — ET
9:00 AM – 8:00 PM
Central — CT
8:00 AM – 7:00 PM
Mountain — MT
7:00 AM – 6:00 PM
Pacific — PT
6:00 AM – 5:00 PM
